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Dear Policyholder:
The Financial Services Modernization act, recently enacted by Congress requires that financial
institutions like North Coast Life tell their customers how the institution treats information it maintains
about them.
We encourage you to review the information on the reverse side of this letter. While no response to
this customer privacy notice is required, you may have questions or comments about our privacy policy
and information practices after you have read the notice. If so, you can contact us at our
website, www.nclife.com, or write to us at North Coast Life, P.O. Box 1445, Spokane, WA 99210-1445.
North Coast Life has been in business for 36 years and our customers have always been our
foremost priority. Over this time, thousands of people have entrusted us with personal financial information
so that we could help them build a solid foundation for their financial security.
Our commitment to protecting customer
privacy is not new. We will continue to safeguard our customers'
privacy and the confidentiality of the information they provide to
us.
Privacy Notice To Our Customers
North Coast Life Insurance
Company ("North Coast") strongly believes in protecting the
confidentiality and security of information we collect about you.
This notice refers to North Coast by using the terms "us," "we," or
"our." This notice describes our privacy policy and describes how we
treat the information we receive ("Information") about you.
Why We Collect and How We Use
Information: We collect and use
Information for business purposes with respect to our insurance and
other business relationships involving you. These business purposes
include evaluating a request for our insurance or annuities,
evaluating benefit claims, administering our products or services,
and processing transactions requested by you. We may also use
Information to offer you other products or services we provide.
How We Collect Information: We get most Information directly from you.
The Information that you give us when applying for our products
generally provides the Information we need. If we need to verify
Information or need additional Information, we may obtain
Information from third parties such as adult family members,
employers, other insurers, consumer reporting agencies, physicians,
hospitals and other medical personnel. Information collected may
relate to your finances, employment, health, avocations or other
personal characteristics as well as transactions with us or with
others.
How We Protect Information: We treat Information in a confidential
manner. Our employees are required to protect the confidentiality of
Information. Employees may access Information only when there is an
appropriate reason to do so, such as to administer or offer our
products or services. We also maintain physical, electronic and
procedural safeguards to protect Information; these safeguards
comply with all applicable laws. Employees are required to comply
with our established policies.
Information Disclosure: We may disclose any
information when we believe it necessary for the conduct of our
business, or where disclosure is required by law. For example,
Information may be disclosed to others to enable them to provide
business services for us, such as helping us to evaluate requests
for insurance or benefits, performing general administrative
activities for us, and assisting us in processing a transaction
requested by you. Information may also be disclosed for audit or
research purposes; or to law enforcement and regulatory agencies,
for example, to help us prevent fraud. Information may be disclosed
to others that are outside of North Coast, such as companies that
process data for us, companies that provide general administrative
services for us, other insurers, and consumer reporting agencies. We
do not make any other disclosures of Information to other companies
who may want to sell their products or services to you. For example,
we will not sell your name to a catalog company. We may disclose any
Information, other than a consumer report or health information, for
the purposes described in this paragraph.
Access to and Correction of Information: Generally, upon your written
request, we will make available Information for your review.
Information collected in connection with, or in anticipation of, any
claim or legal proceeding will not be made available. If you notify
us that the Information is incorrect, we will review it. If we
agree, we will correct our records. If we do not agree, you may
submit a short statement of dispute, which we will include in any
future disclosure of Information.
Further Information: In addition to any other privacy notice we may
provide, a recently enacted federal law established new privacy
standards and requires us to provide this summary of our privacy
policy once each year. You may have additional rights under other
applicable laws. For additional information regarding our privacy
policy, please contact us at our website, www.nclife.com, or write
to us at North Coast Life, P.O. Box 1445, Spokane, WA 99210-1445.
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